- Reviews (12)
- Questions (109)
Poor Business Ethics; Poor Product Construction
Horrible. First time I "unshelfed" the bag to take it on a weekend trip in my SUV, the feet started to fall off. Customer service was unknowledgeable about their own construction of my particular bag & sent me replacement feet that weren't remotely the same as the ones on MY bag & WOULD NOT WORK FOR MY BAG. I would have had to rip out the lining to put the replacement feet on that they sent, even after I sent them photos & detailed what occurred, plus they had full knowledge of the bag I had purchased (why would you send feet that don't match AND couldn't possibly be replaced on my bag anyway, by the way???). Contacted them again & explained all over again. Next, they sent me an ugly brown wallet I guess as a "consolation prize" (I say booby prize) as if that would make up for the fact that they wouldn't replace the NEW bag that I only used one time that was literally falling apart, nor would they exchange it given the circumstances of the ONE TIME USE. I don't want a wallet, I want the bag I paid $235 for to be able to function & operate just as every other customer's bag...with feet on the bottom so it doesn't literally get scratched and the stitching ruined. I should get the same benefit of the bag I bought as all the other customers, right? Basically I am stuck with a NEW $235 bag with defective feet. Note that the company (being only two years old), has improved on the type/quality of the feet they used on my particular bag, so basically I am just stuck with their "trial and error" first run bag that had obviously defective feet & that they knew about, improved upon even, but weren't willing to do anything for me, THEIR CUSTOMER, in "MAKING IT RIGHT" given that I had only used the bag ONE TIME. The bag went literally from my closet shelf, to my bed to pack it, & then into my SUV. It then came out at the hotel (which I carried it from my SUV to my room) & onto my hotel bed, sat there for 4 days & then the reverse took place when I traveled home. Bottom line, company emailed me saying they were sorry, "but they aren't perfect" (their words to me). So I'm stuck with a NEW BAG, USED ONE TIME, with no feet on it. So much for "making it right" BANDA BABES. Will never purchase from this company again.
Excellent.....very very happy with my
Excellent.....very very happy with my bag it is fabulous!!!!!!
Qibran Banda Bag
My bag is BEAUTIFUL and so unique!!!! Large enough to pack for an entire weekend. I am sure to get many compliments.
Qibran Banda Bag
Love the bag!!!!! Nice and big and so easy to do business with. Will definitely be getting another.
Beautiful bag to feel good about
Even more beautiful in person... quite a statement piece that gets comments everywhere I've taken it. Couldn't be more pleased. Great work!