The concept of this company is amazing and I really hope they can figure this out. The product I received was defective beyond repair and the company currently lacks adequate policy to address this issue.
Hi Tanya thank you for leaving a review. We're very sorry that you feel that way, especially after a few efforts from our end to help with your experience. Our return policy has been very flexible but unfortunately for international shipping, we will have to take different approach that sadly did not meet your approval. We're also sorry for the less-than-perfect due to packaging, but the fabric and the bag itself is not defective because handmade bags are never 100% similar to one another thus the unique point of each bag. We still very much want to make this a happy experience to you, we've been waiting for your approval regarding our offer and would love to discuss it at length again to accommodate you better. We will be in touch again by email, thank you very much Tanya.
Kala travel bag
Item came quickly. If I had known it would o could have ordered o e before my vacation. Beautiful bag like I expected. Ladies at work are jealous but will have to get their own
This is a timeless bag and gorgeous detail
Best gift EVER!!!!
This was an anniversary gift and it’s everything!!!
Quality material and craftsmanship, great color, easy to carry, get a lot of compliments and "where did you get that bag".