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FAQ

  • How are Banda Bags produced?

    Banda Bags are uniquely handcrafted using a combination of hand-embroidery and paddle wheel sewing. We pride ourselves on these techniques as they maintain the integrity of a traditional art form in Indonesia in addition to the abstinence of mass-factory production. Mass-factory production not only lacks character in the creation, but in certain countries it has been the source of environmental irresponsibility as well as human right's abuse.

    Please be advised that given the handcrafted nature of our collections, along with the remote location and access to materials, there may be subtle differences in each Banda Bag...but again, we believe that makes Banda Bags even more special and unique!

  • Why are Banda Bags Sustainable & Vegan/Cruelty-Free?

    At Banda Bags, we believe in the power of sustainable practices and ethical choices. We choose to use animal-free fabrics, not only because they spare animals from cruel practices such as castration, branding, tail-docking, but also because they have a significantly smaller carbon footprint compared to materials like leather that require intensive factory farming. This farming practice often contributes to environmental devastation through deforestation and significant greenhouse gas emissions.

    Our choice of vegan materials is not only about kindness to animals, but also a commitment to reducing our environmental impact. Each vegan material we use takes us one step closer to our goal of a greener, more sustainable future.

    But our commitment to sustainability doesn't stop at our products. We're proud to announce that for every order placed, we'll plant a mangrove tree. Mangroves are vital ecosystems that support a rich diversity of life, store vast amounts of carbon, and protect coastlines against storms and sea-level rise. By planting a mangrove with every purchase, you're not just buying a product, you're investing in the future of our planet. Together, we can make a difference for our world and future generations.

    Join us in our mission to create fashion that not only looks good but also does good!

  • What is the size difference between the Weekender Bag and the Mini Weekender Bag?
    • The Weekender Bag dimensions are: 20 in Long x 10 in Wide x 13 in High / 50 cm L x 25 cm W x 33 cm H.

    • The Mini Weekender Bag dimensions are: 15.5 in Long x 9 in Wide x 9.5 in High / 39.5 cm L x 23 cm W x 24 cm.

    But unless you have a ruler in your hands, this might not mean diddly to you. So here's how we differentiate:

    • The Weekender Bag will fit several outfits and toiletries for a weekend getaway! It also is the exact maximum size approved for carry-on baggage on a plane.

    • The Mini Weekender Bag will fit a change of small clothes for your barre or yoga class. Or, if you are like to carry a big everyday bag to fit your iPad, makeup case, etc. this bag will satisfy your needs.

  • How do I care for my Banda Bag?
    If you receive any stain or mark on your bag, simply dampen a cloth and lightly rub the area as to take care of the fine embroidery.
  • Do I have to pay duty/taxes for shipping?
    Generally speaking, NO. The amount of a Banda Bags purchase is usually lower than the minimum taxable amount. However, each duty/tax situation is unique to the country's customs laws. In the case that customs requires duty/taxes to be paid, it is the responsibility of the customer. If a customer refuses to pay duties and the item is returned, the return shipping fee will be deducted from the purchase.
  • How long is the delivery time?
    Please refer to the colored map to locate your zone for an approximate time of delivery for Domestic Shipping.
    Shipping delivery time Banda Bags
  • Return & Exchanges
    In the rare event that you do not want your Banda Bag, we accept returns and exchanges. Please email bandababes@bandabags.com to arrange. Please note that returns or exchanges must be made within 14 days of purchase. A $5 restocking fee will be deducted from your purchase refund amount. Exchanges can be made and the restocking fee will be omitted.

    Please Note ~ If you received free shipping we will need to charge for shipping .

    Please Note ~ the Refund, Exchange and Cancellation times written above are not valuable as we are unable to change them ~

    Refund and Exchanges: Please Contact us within 14 days of delivery / Ship item back within 14 days of delivery / Request a cancellation within 4 hours or purchase.

    Please contact us and we will give you a return shipping address 💗

    Please use reused or recycled packaging when shipping back to us ! We don't need it to look nice we prefer to keep the earth nice You can use any old box or old envelope .. and we take responsibility for any risk or damage to the item so no need to add bubble wrap 🙏🌎🥰.
    Your happiness means a lot to us so don’t hesitate to contact us with any problem you have and we will happily support ! :)
  • Are you a retailer?
    Please contact us for wholesale opportunities. We are confident that your customers will be happy to see Banda Bags in your beautiful store.
  • Contact Information
    bandababes@bandabags.com
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