FAQs

How are Banda Bags produced?

Banda Bags are uniquely handcrafted using a combination of hand-embroidery and paddle wheel sewing. We pride ourselves on these techniques as they maintain the integrity of a traditional art form in Indonesia in addition to the abstinence of mass-factory production. Mass-factory production not only lacks character in the creation, but in certain countries it has been the source of environmental irresponsibility as well as human right's abuse.

Please be advised that given the handcrafted nature of our collections, along with the remote location and access to materials, there may be subtle differences in each Banda Bag...but again, we believe that makes Banda Bags even more special and unique!

Why are Banda Bags Vegan/Cruelty-Free?

Animal-free fabrics have a smaller carbon footprint than materials (such as leather) requiring factory farming - a practice that often results in the increase of environmental devastation. As well as being "greener" than leather, vegan materials also spare animals castration, branding, tail-docking and other practices deemed cruel. Banda Bags is committed to maintaining a smaller carbon footprint as well as keeping animals safe!

What is the size difference between the Weekender Bag and the Mini Weekender Bag?

· The Weekender Bag dimensions are: 20 in Long x 10 in Wide x 13 in High / 50 cm L x 25 cm W x 33 cm H.

· The Mini Weekender Bag dimensions are: 15.5 in Long x 9 in Wide x 9.5 in High / 39.5 cm L x 23 cm W x 24 cm.

But unless you have a ruler in your hands, this might not mean diddly to you. So here's how we differentiate:

· The Weekender Bag will fit several outfits and toiletries for a weekend getaway! It also is the exact maximum size approved for carry-on baggage on a plane.

· The Mini Weekender Bag will fit a change of small clothes for your barre or yoga class. Or, if you are like to carry a big everyday bag to fit your ipad, makeup case, etc. this bag will satisfy your needs.

How do I care for my Banda Bag?

If you receive any stain or mark on your bag, simply dampen a cloth and lightly rub the area as to take care of the fine embroidery.

Where does Banda Bags ship to?

Banda Bags ships to any location in the world directly from the Indonesian post.

How long does shipping take?

Before shipping, it generally takes 12-48 hours to fulfill the order in our system. Your order goes through two post offices and we have to wait until the one that transfers over to your country gives us the tracking number. As soon as we receive it will be entered in the system and you will be notified by email. All shipments are delivered by your country's postal service, for example, USPS for USA. Shipping takes approximately 5-7 business days. Please note on occasion customs may hold your bag for inspection and this is unrelated to shipping time.

As this is international shipping, we strongly advise you to monitor the tracking of your package with your tracking reference. It is the responsibility of the customer to receive the package or designate someone to do so. If you do not retrieve your package and it is re-delivered to Indonesia, you will receive a refund of your purchase, however redelivery fees will be deducted. 

Do I have to pay duty/taxes for shipping?

Generally speaking, NO. The amount of a Banda Bags purchase is usually lower than the minimum taxable amount. However, each duty/tax situation is unique to the country's customs laws. In the rare case that customs requires duty/taxes to be paid, it is the responsibility of the customer.

What is the refund policy?

The satisfaction of our customers is our greatest priority. If you have a problem with your purchase please notify us within 3 days so we can fix it. If there is an error on our end, we will take care of it. However, we do not issue refunds given the timely and unique process of production, in addition to the remote location of producing Banda Bags.

Are you a retailer?

Please contact us for wholesale opportunities. We are confident that your customers will be happy to see Banda Bags in your beautiful store.